Ontario & Quebec
	Shipping Cost	Couriers	Packaing Details
	Free shipping and packaging if plants cost >= 300 dollars $20 for shipping and packaging if plant cost < 300 dollars	Canada Post (1-3 days)	- Box - Packaging Materials - Ice Pack when needed
	Free shipping and packaging if plants cost >= 300 dollars $20 for shipping and packaging if plant cost < 300 dollars	UPS Overnight	- Box - Insulation bag - 72hrs Heat pack - Packaging materials

Other Areas
	Shipping Cost	Couriers	Packaing Details
	Free shipping and packaging if plants cost >= 300 dollars $20 for shipping and packaging if plant cost < 300 dollars	Canada Post UPS (1-3 days)	- Box - Packaging Materials - Ice Pack when needed
	Free shipping and packaging if plants cost >= 300 dollars $20 for shipping and packaging if plant cost < 300 dollars	UPS Overnight	- Box - Insulation bag - 72hrs Heat pack - Packaging materials

• We will guarantee that all customers receive healthy plants from us, and we also pay some or all of the shipping and packaging fees, so we have the right to choose which courier plan to use to ship the plants based on our experience.
• In winter, the destination temperature is stable and can be shipped above minus five degrees. Before the temperature reaches, we will maintain it free of charge until it can be shipped;
• We can hold no more than 14 days since the date of the order confirmed if customer want us delay ship out the plants;
• We are not responsible for any mishandling or shipping losses, shipping damage caused by the courier;
• Leaves broken/drop-off/become yellow are normal when shipping. We will use moss to keep the bare roots wet when shipping;
• Shipping box will not include the soil and pots, in order to avoid the leaves being hurt by heavy items.
  
• If the shipping cost to the customer address exceeds our expectation, the above shipping plan will be adjusted according to the actual situation. Of course, we will discuss the details of the shipping with the customer.
• If buyers think any plant is not health, please report it in 72 hours after receive it, with pictures of plant, we will assess the plant and give you a 25%-100% credit or plant replacement solution. We will not provide additional guarantee after 72 hrs. The following two scenarios will not come with guarantee. (1) If the customers choose a delivery plan which takes more than 7 days in delivery; (2) Customers choose an expedited deliver plan, however, due to the courier, the delivery takes more than 7 days to come to the address provided.